Block and Report Policy

Rematch: A Matchmaking App for Those Seeking a Fresh Start 

Block and Report Policy  

Effective Date: 19-06-23  

At Rematch, we strive to provide a safe and respectful environment for all users of Rematch. This Block and Report Policy outlines the guidelines and procedures to address inappropriate behavior and maintain a positive user experience. By using our app, you agree to comply with this policy.  

  1. Purpose 

This policy aims to ensure that users can effectively block and report other users engaging in inappropriate or offensive behavior, thereby fostering a secure and respectful community.  

  1. Blocking Other Users 

– You can block other users if you find their behavior inappropriate, offensive, or harassing.  

– Blocking users will prevent them from accessing your profile, interacting with you, viewing your profile, or sending messages.  


  1. Reporting Inappropriate Behavior 

– If you encounter any user engaging in inappropriate behavior, we encourage you to report them promptly.  

– Reportable offenses include, but are not limited to, harassment, hate speech, threats, explicit content, or any activity that violates our community guidelines.  

– To report to a user, go to their profile and select the designated Report feature within the app.  


  1. Investigation and Action 

– Our team will conduct a thorough investigation based on the provided information and evidence once a user is reported.  

– We will take appropriate action against users violating our community guidelines, including warnings, temporary suspensions, or permanent bans, depending on the severity of the offense.  

– While we strive to address reports promptly, the investigation process may require time to ensure a fair and comprehensive assessment.  


  1. User Confidentiality and Protection 

– We prioritize the confidentiality and protection of all users involved in a block and report process.  

– Your identity will remain confidential during the investigation, except when legally required to disclose information or, if necessary, to protect the safety and well-being of users.  


  1. False Reporting 

– False reporting of other users may lead to disciplinary action against the user making the false report.  

Please ensure your reports are accurate and supported by evidence to maintain the integrity of the block and report process.  


  1. Continuous Improvement 

– We are committed to continuously improving our policies and procedures related to blocking and reporting.  

– User feedback is vital in enhancing our processes and maintaining a safe and respectful community. Please share your suggestions and concerns with our support team. 


Please get in touch with our Support team if you have any questions or concerns regarding our Block and Report Policy.